You maintain contact with your customers via a call centre. But what is your customers’ experience of this contact point?
Every contact with the hotline is a moment of truth for the relationship between you and your customers; making it is all the more important to find out how customers feel about their contact with the hotline – particularly if you involve external service providers who represent your company to the customers. Are their activities CI-compliant? Are they meeting your high standards in terms of customer orientation and quality of service? Have a benchmark established between internal and external hotlines.
Our product conAUDIT® measures your customers’ satisfaction with the service centre. On an ongoing basis with daily results.
Contact us now to find out more about conAUDIT.
